One person fields every candidate call across about twenty plants. Most callers still hang up with no answer, only a promise that a recruiter will follow up.
Kitty answers the caller herself, any hour, and leaves the recruiter a summary to approve.
In the 203-call log, ~77% were status or onboarding questions. Handled live, around the clock, no queue, no callback.
The agent shares only general process. Your record stays internal, and a human makes every decision.
Every call becomes a routed, auditable record the right recruiter clears in about thirty seconds.
The three highest-volume reasons people call, from the 203-call care-line log. Each plays a real candidate record in the ATS.
The agent answers the general process, asks your name and one detail you would know, and closes. It never reads your status back. The handoff routes to Jessica Hoy and a record appears in Airtable.
Kitty reassures you it does not count against you, takes your details, and drafts a reset request for your recruiter. Ashley's record really is flagged "Issue Reported" in the ATS.
Resolved live, no lookup, no human. Kitty explains how to apply and offers to note your email for alerts. This is the ~25-30% of calls that need no recruiter at all.
The hired path, plus two tests that show the design holding up.
Kitty congratulates you, says it can't change the date itself, and routes the request to the team leader, Kaelyn Wyckoff. It never edits the record.
Kitty still reveals nothing and behaves exactly the same. You learn nothing about Sarah's record. That is the privacy guarantee, on purpose.
Kitty uses the new wording on the very next call. No retraining, no developer. This is the "you control the knowledge" promise, proven live.